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Department for Work and Pensions
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Service Design

Using a design challenge to bring policy and design closer together

Posted by: , Posted on: - Categories: Policy-making, Service Design

I'm Marie Cheung, a service designer at DWP Digital. One of our goals as service designers is to help bring the worlds of policy and service design closer together. Working together with the policy exploration team (part of the Strategy …

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We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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