How we are treating online forms as services with user needs
Posted by:
Zoe Gould, Head of Product, DWP Digital, Posted on:
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Categories:
Business Transformation, Service Manager
When I joined DWP as a Service Manager just under a year ago, the first thing I got tasked with was ‘digitalising the Department’s forms’. Which sounds like an easy job, yes? Except not really, and for several different reasons! …