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Pride in our work

Posted by: , Posted on: - Categories: Digital, Diversity, DWP Technology, DWPride, Equality, Women in Technology

As a woman working in digital technology and a member of the lesbian, gay, bisexual and transgender* (LGBT*) community, I’m a minority within a minority.

Shelley Hardman
Shelley Hardman

I’m proud to be the Yorkshire and Humberside regional representative for DWPride and I’m passionate about raising the visibility and awareness of inclusivity, including the issues people who identify with this group face. I’m most passionate about the importance of creating an environment where people feel safe being who they really are at work – being their whole self. I truly believe this is the key to unlocking our people’s full potential.

We launched DWPride on 24 October with the support of Permanent Secretary Robert Devereux and Sexual Orientation and Gender Identity Champion, Jeremy Moore, who said, “It is important that our LGBT* colleagues feel supported in the workplace, so having a dedicated LGBT* network in place is a very important part of helping to achieve that.”

I whole-heartedly support this view, and am working hard with other DWPride members across all sites to build a DWP-wide network of support for colleagues who otherwise may feel isolated and excluded.

In DWP, we need to value people from all backgrounds. We want a diverse, inclusive, open environment where everyone can draw on their talent and experience to achieve their full potential and improve the service we provide to our customers. As a DWPride rep, my vision is to have an active network that supports the LGBT* community, organises events and activities, and supports each other on a national level. I’m based in Sheffield, so starting locally, I’m finding out how people want to get involved. Including things like raising our profile, partnering with local LGBT* organisations such as Stonewall (the largest LGBT* rights organisation in Europe) and Gay Pride events. I’m really excited for the future as our membership has been gradually growing since the launch. The more people get involved, the bigger difference we make, right through from one person to the whole Department.

There’s a huge amount of research out there that shows why this is such an important area, both for individuals and businesses. For example, research from Stonewall’s workplace equality index found that 67% of people who are ‘out’ (open about their sexual orientation) at work are more likely to be satisfied with their sense of achievement. Their report Peak Performance looks at the correlation between gay people and productivity. It found that employers with good practice around sexual orientation could identify positive links between the workplace climate and productivity and performance.

Supporting LGBT colleagues and providing role models for them too, can significantly improve their effectiveness. Role models play a vital part in promoting diversity and inclusivity. People who can be open about their sexuality at work are more likely to enjoy going to work, form honest relationships with their colleagues, have more confidence, and ultimately be more productive. The message we should all take from this is that providing equality at work makes good business sense.

My own personal experience is a good example of how having the confidence to be you at work can make a massive difference to your well-being and happiness. I’ve worked in DWP for over 20 years and have been out for the past 13, since I came out in my early 30s. I spent the first half of my career not being the full me and remember feelings of frustration, nervousness, apprehension and I was lacking in confidence. I’ve spent the latter half out and proud.

For the last eight years or so, I’ve been in a mainly male-dominated environment working on areas like web convergence (the move from Business Link and Direct Gov to GOV.UK), project managing a number of complex and challenging digital projects and other service delivery roles both in Technology and Business Transformation. I don’t allow my gender or my sexual orientation to be a factor and deal with any issues on a personal basis. I am who I am, and I hope that people will accept the real me rather than an idea of what is ‘normal’. It has taken time for me to get to this level of emotional security and establish myself as the real me in my work life and I’m very comfortable with being open about who I am.

Things are good now, but I can remember trying to come out years before I actually did and not getting the support I needed. The reaction of the person I was confiding in was of shock rather than open-mindedness and really knocked my confidence. The door of my ‘closet’ was well and truly slammed shut after that. It was almost a decade later that I felt able to try again, when I met my wonderful (now) wife though work. When I did come out, I didn’t do it by halves. At the time, I worked in a contact centre with about 130 colleagues!

Telling people that you’re gay can be scary beyond belief as, although people can be really supportive, there is always a fear of rejection. The decision to come out can also coincide with other life-changing events and, when you have to deal with personal matters too, it can be a really hard time. Imagine stepping out of a door when you can’t see what you are stepping into, that is what it felt like to me. For all I knew, it was a bottomless pit and I’d be free falling uncontrollably. There was no going back, no unsaying it. It was a huge deal at the time. That’s why it’s so important to me (and for others) to be in a supportive and open-minded work environment with positive role models. I have this in my current role, where I am thriving and being the best me (all of me) I can be.

Having the confidence to be myself at work and the positive benefits it brings to my mental health, self-esteem, personal worth and moral, far outweighs any negativity I’ve encountered (or was worried I might). Being guarded about what you are saying to people and constantly applying a filter because you don’t know how people will react can be exhausting. It also affects your relationships with others, even if you don’t think it does. I found coming out a very empowering experience. In fact, I find positives all over the place, the biggest being that people have just accepted me for who I am and have treated me with the same inclusivity and equality as they would with heterosexual people discussing their relationships. I’ve met with a mixture of responses from curiosity to love and support. It’s important to me that people who might be struggling with anxiety, linked to their lifestyle, know that there is a network of support available to them and know how to reach out to us if they need our help.

Mayank Prakash, our Chief Digital and Information Officer and a DWP Diversity and Inclusion champion said, “Diversity is important not just from a fairness and equality point of view, but from a business perspective too. Academic research (McKinsey – Diversity Matters report) has found that companies with more diverse corporate leadership teams tend to be more successful.”

I’m keen to spread the word, which is one of the reasons I presented to colleagues at a recent Digital Data and Analytics Accelerated Learning Programme event. I encouraged attendees to think about how they could support people who might be going through a difficult time because of their sexual orientation, gender or other reasons why they may feel different. Our future leaders, who were at the event to gain a wider awareness of initiatives in DWP from digital to diversity, came up with pledges to raise awareness of equality issues and ideas about how they could advocate our diversity networks.

Allyson Evans, Digital Data Warehouse Designer (pictured right), said, “It was really interesting to hear about different ways to encourage diversity and equality. We discussed how we could spread the message and develop a safe working environment. We already have behaviour champions, so I’ll be encouraging them to contact the DWPride team for further information.”


Linda Sterling, our DWPride Communications Officer, also spoke at the event. She said, “The 2010 Equality Act protects people with certain characteristics against discrimination, so people have a legal obligation to consider their behaviours towards each other. But, as human beings, we also have a moral obligation to treat people fairly.

“I’m pleased that the attendees were enthused by the event. During the session, we encouraged them to challenge discrimination if they come across it. Nobody should be apologetic for standing up for what is right - challenge people, and be the real you.”

The Open For Business report, which makes a case for the importance of LGBT inclusion, found that a representation of LGBT* people in the workplace is better for creativity and collaboration. Diversity encourages a varied and different perspective and can help to raise our profile as an employer of choice.

Linda (pictured left) has been out and proud for more than 30 years. Her direct experiences have helped to shape her belief that differing degrees of discrimination and prejudice remain prevalent at work and in our society, and are even beginning to thrive again today. Proud to serve our communities and be a part of DWP, helping the most vulnerable and needy in society, Linda wants to try and make a positive difference for equality. She said, “That’s why I joined DWPride. Although many people are supportive and tolerant, I’ve found that there remains clear disadvantage amongst under represented or minority groups. I believe most of us want to see all people treated fairly and to work in a positive environment that generates understanding and unity.”


If I can be a role model by helping people identify similarities with my experience and their own, and give them the courage to think about changing the way they are living their life, then it’s worthwhile. I hope people will realise that we’re not just a group of people getting together for a social! Keeping the profile of the LGBT* community raised might inspire somebody to take the next step and that makes what we are doing invaluable. Research and statistics support this and, on a personal level, if I can make a difference to one person, that makes me DWProud.

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  1. Comment by Kay Butterworth posted on

    Really positive messages here. Made me think about things from a different perspective.

    • Replies to Kay Butterworth>

      Comment by Shelley Hardman posted on

      Hi Kay, thanks for the feedback. It is always good to hear how others felt. Just being aware that we’re not all the same can make a massive difference to those who feel different and how we can support each other.

  2. Comment by Carla posted on

    It is great to see an employer embracing diversity in the work place.

    • Replies to Carla>

      Comment by Shelley Hardman posted on

      Hi Carla, I’m proud to work for a Department that makes such a difference to the UK and more widely. Embracing diversity (and positively tackling where we don’t) is a key part of being the best we can be at a corporate and individual level.

  3. Comment by Emily posted on

    From one Sheffield based LGBT lady in tech to another, hello! and it's good to hear it's not just me...

    • Replies to Emily>

      Comment by Shelley Hardman posted on

      Hi Emily, there’s more of us here than you might think. For others out there who think they are alone, why not reach out to one of your local LGBT* networks who can put you in touch with your local representative. If you aren’t sure what’s out there Google (other search engines are available) is a great way to find out. For Civil Servants there’s the Civil Service Rainbow Alliance who’s site has contacts for many Departments and for DWP there is DWPride. I’m sure I can speak for other groups and organisations when I say that the more of us that get involved the bigger the difference we can make to individuals and our organisations.

  4. Comment by Kevin Dayman posted on

    Really great blog, Shelley.

    • Replies to Kevin Dayman>

      Comment by Shelley Hardman posted on

      Thanks Kevin, it is great to hear you liked it. Makes it all worthwhile and hopefully encourages others to put themselves out there as role models too.

  5. Comment by Malcolm posted on

    Thanks for sharing your story -"being the best me (i can be)"as you put it can only happen when you have the confidence to be yourself-Thankfully our workplace is a safe place to be yourself.

    • Replies to Malcolm>

      Comment by Shelley Hardman posted on

      You are spot on Malcolm, it takes confidence to be yourself and this isn’t easy for everyone – it wasn’t for me. For me and my experience this confidence took time to build. It was also easily knocked. So, if I can make a plea to anyone reading this: please be open minded and proactively promote, through your words and actions, creating and celebrating an environment where people can be open about who they are, whatever their differences. You never know when there is someone who needs that confidence boost to help them blossom and shine as their whole self. We can all make (and keep) a New Year resolution to do something to be more inclusive.

  6. Comment by Shirley Jay posted on

    Really enjoyed reading your Blog Shelley. 13 years since I came out and can gladly say I've never experienced any negativity or discrimination in my workplace 🙂

  7. Comment by Maggie McQueen posted on

    Great stuff Shelley - I'm sure your words will inspire confidence in anyone struggling to come to terms with dealing with their LBGT issues.

  8. Comment by Joanne posted on

    Being a Trans Woman (post transition) in the DWP I'm currently & constantly facing barriers upon barriers, and being forced into unecessary avoidable disclosure of often very personal & intimate details relating to both my transition and Gender Identity due to inadequate/nonexistant policies primarily revolving around absence for certain aspects of my treatment. I hope things will get better for future trans employees, and although it seems things are better at the higher ranks, down here at the bottom there is still a very firm & established status quo that is not effectively inclusive, and that has negatively impacted on my mental health and wellbeing.

    • Replies to Joanne>

      Comment by Shelley Hardman posted on

      Hi Joanne, I’m so sorry to hear about your negative experiences and the effect this is having on you. We want all LGBT* people to have a positive and inclusive experience of the DWP. DWPride (DWP’s LGBT* network) are passionate about helping to create a department that is fully inclusive for LGBT* colleagues and customers. This includes tackling the types of issues you’ve described, by
      • increasing LGBT* related awareness across DWP
      • highlighting and tackling areas where DWP can support people better; and
      • actively supporting individuals and teams on LBGT* related matters in whatever way we can.

      For example today is Transgender Day of Visibility (TDOV) and we’ve recognised it in DWP, and within our DWPride network through things like our feature on the DWP internal intranet site and DWPride intranet pages. We’ve also collaborated across the civil service to have an interview from one of our members published on the Civil Service blog

      I’ll email you with more details about how we can support you.

  9. Comment by David Vilain-Shields posted on

    You are a very positive role model Shelley. Thank you for writing this blog.

  10. Comment by Claire posted on

    Well done for coming out! It really can be the moxt difficult experience. Very positive messages in your blog that will surely empower and give hope to anyone considering it. Thank you xx