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Digital Academy: Understanding the problem

Posted by: Ben Holliday, Posted on: 20 January 2015 - Categories: DWP Digital Academy, User research

...empathy to create products that people love’: “Your job is to help your team ship the right product to your users. Your job is to figure out who your users...

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Introducing our new digital design roles

Posted by: Ben Holliday, Posted on: 9 January 2015 - Categories: DWP Digital Capability Building

...explaining benefit entitlement to writing clear and concise content that helps people use our digital services. Content Designers are as comfortable writing long-form as they are labelling individual form fields....

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About DWP Digital

We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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