I’m Craig Abbott, an interaction designer based at DWP Digital's Newcastle hub. Since joining DWP in 2015, I’ve heard people mention how hard it is to book a meeting room. Something that should be so simple is often a series …
Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …
We’ve been looking at some new ways of helping claimants and our operational staff to visualise looking for work in new ways. There are lots of variables to take into account when finding work. Things like: • understanding the type of …
Business transformation is about having a vision and making sure everyone is working towards it. Digital has a big role to play in transformation, but it's not the only answer. Chris and Michala, Product Owners at DWP, explain how user …
Talking to customers about what they need from a service? That’s the Agile way of working, and I’m now a total convert. I’m part of the team looking at transforming the Budgeting Loan from a paper-based application into a digital …
We’ve been transforming the current paper-based Budgeting Loan Application process. It currently takes, on average, 22 days to apply and receive the payment. In designing the new service, we’ve challenged ourselves about the questions we need to ask our users. …
I’ve just come to the end of my first 2 weeks as Senior Content Designer at DWP. Between getting to grips with new systems, acronyms and style guides, I’ve met a whole host of talented digital colleagues. Here are 3 things …
Hi, my name is Hayley Goldthorpe and I've just joined DWP as a Business Analyst (BA). During my first week at DWP I had the opportunity to attend the BA Academy in Leeds. This gave me the perfect opportunity to …
In the UK an estimated 5 million workplace and personal pensions are missing or unclaimed – these are worth around £3 billion. The Pension Tracing Service (PTS) provides people with the information they need so they can get in touch …
My name is Simon and I’m the user researcher on the Personal Independence Payment (PIP) Digital project. It’s my job to make sure the team is fully aware and appreciative of who our users are. As Leisa Reichelt wrote recently: “You …
