DWP Technology is delivering new digital technology to meet user needs – as shown by the Carer’s Allowance Digital Service which now has 90% user satisfaction. Like all businesses, we also need to keep an eye on performance of our …
Last week I was lucky enough to attend Leeds GovJam - part of the Global GovJam taking place in over 30 cities around the world. It brought together people interested in service design from across the public sector. It was …
“Perfect”, “Can’t be improved”, “No further improvement needed” - reading through customer feedback for the Carers Allowance Digital Service it strikes me how many of our users think that there’s nothing more to do. We can pack up and go …
This week Digital DWP is sponsoring Leeds GovJam 2015. GovJam is a global event. It’s for anyone and everyone with an interest in public services and making them better. We think this event is a good fit for us. I …
When we brought the Digital Academy together in February this year, we did some user centred design of the future Academy schedules. The Digital Academy is growing, and the ambition is to run 9 Academies at the same time over …
Happy 1st Birthday, Digital Academy! It’s been a year since we opened the doors of the first Digital Academy in Fulham Jobcentre. Back then, we ran an 8-week course, turning out the first cohort of 12 graduates who then went …
Ben Holliday recently posted a Digital Academy blog called ‘Understanding the problem’. It’s an introduction to understanding the problem when you’re working with a team on a service in discovery. As well as developing a research plan to get started, …
I’m Ryan Mallinson and I’ve been part of the DWP Digital Academy team for 18 months. I joined the team shortly before we welcomed the first Digital Academy in Leeds. The aim of the Digital Academy is to grow digital …
Back in December, I blogged about my first experience of an agile Discovery. We were discovering how we can improve the way we attract people to apply for digital and technology roles in DWP. Since then, we’ve launched a public …
I’m Nic Harrison, the Director of Enabling Digital Delivery, part of DWP’s Business Transformation Group. I’ve been with the department for a year, working with Kevin Cunnington to put in place the organisation and plans needed to deliver a once in …
