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Carer’s Allowance – pleased to say it’s not perfect. It can be improved

Posted by: , Posted on: - Categories: Carer's Allowance Digital Service

“Perfect”, “Can’t be improved”, “No further improvement needed” - reading through customer feedback for the Carers Allowance Digital Service it strikes me how many of our users think that there’s nothing more to do. We can pack up and go …

Digital Academy: Capturing user feedback

Posted by: , Posted on: - Categories: DWP Digital Academy, DWP Digital Capability Building, User research

Ben Holliday recently posted a Digital Academy blog called ‘Understanding the problem’. It’s an introduction to understanding the problem when you’re working with a team on a service in discovery. As well as developing a research plan to get started, …