We have started a 4-week Discovery exercise for Carers Allowance Phase 2. A core team of experts from key areas will be locked together in a room in Preston exploring options for transforming the Carers Allowance service by addressing such things as possible replacement of the back-end service. We will also be bringing in subject matter experts as we investigate a wide range of dependent areas before producing a Strategic Outline Business Case for approval.
So far we have defined the vision for a transformed service and started a detailed analysis of the existing end-to-end process for claims and changes of circumstances.