My name is Simon and I’m the user researcher on the Digital Personal Independence Payment Claim. We’re developing the new service, researching and testing with users as we go.
I’m writing this blog to try to reach as many people as I can who may want to volunteer to test the digital service for us.
We want to give people the opportunity to test the digital service in their own time, on their own computer and in their own way. This way we can make sure that what we are building is going to really work for people.
We’ll send anyone who volunteers an email with the web address of the test digital service. You will not be able to use the test digital service to make a claim for PIP.
We’ll use the feedback you provide to make the service better.
The testing will be anonymous - we won’t ask you for any of your personal details. You’ll be able to save your claim as you go along, and you won’t have to do it all in one go. If you get stuck during the testing, we’ll be able to help you via telephone, text or email. It won’t impact any benefits you may claim in any way.
After completing the testing we’ll ask you to fill in a short survey about how you found using the digital service.
If you’d like to volunteer to take part in this research please email us at pip.onlineclaim@dwp.gsi.gov.uk. We look forward to hearing from you.