This week in DWP we've highlighted the work of user researchers with a series of tweets and links @DigitalDWP explaining how - and why - we put user needs first when developing digital services.
We've shared top user research tips, talked about how we capture user feedback, and taken an in-depth look at how user research has made a difference to the development of a number of digital services, such as Apply For a Budgeting Loan.
We've examined why accessibility is a key consideration of any piece of user research, looked at how we're collaborating in cross-government user research and heard from DWP's Head of User Experience Ben Holliday about the importance of insights.
In London, we held a User Research 'Lunch and Learn' in Caxton House, where colleagues were able to gain an insight into 'a day in the life a user researcher' and watch some interesting user stories from recent testing sessions.
It's been an enjoyable week for our user researchers - I hope others have found it useful, too.