Posts about the development and continuous iteration of the new Carer's Allowance digital service.
Most people claiming Carer’s Allowance go online instead of asking for a form to be posted to them. That’s because we’ve made a digital service that really is simpler, clearer and faster than putting pen to paper. Over a third …
When the Carer’s Allowance Digital Service (CADS) project went through discovery (long before I joined the team), they were asked to build and iterate a first class customer facing service but also begin the transformation of the Carer’s Allowance digital …
Back in December, Amy wrote on the GDS design notes blog about start pages within guides: Lots of users navigate to start pages for services through content on GOV.UK, which means start pages repeat information they may already have read …
During my time at DWP - a tad shy of three decades - I’ve seen a fair amount of change. In that time I’ve seen huge transformations in the way DWP customers apply for benefits and the impact of how …
I’m sitting in a near pitch black room with only the glare of two monitors and a window into the adjacent room. In it sits a Government Digital Service (GDS) researcher and a member of the public. As I watch …
There is no shortage of hype around digital transformation but never has the mantra: ‘innovate or die’ been more true. There are some who see technology and the internet as disruptive, forcing organisations to break with the past and re-engineer …
On 16th April we held the first DWP Hack Day in Preston. The day was attended by 10 enthusiastic people within DWP IT, including the DWP Developer team. Attendee's were; Paul Anderson Paul Bowman Wayne Hopkins Nathalie Harrold Donna Kirk …
We have started a 4-week Discovery exercise for Carers Allowance Phase 2. A core team of experts from key areas will be locked together in a room in Preston exploring options for transforming the Carers Allowance service by addressing such …
Since we launched the new Carer's Allowance digital claim service last October, we’ve made 12 full releases. Each of these has included one or more major improvements to make the service easier and quicker to use. Not all improvements need a …
Last week the new Carer's Allowance Digital Service took its ten-thousandth new claim. Feedback from service users continues to provide pointers on how we can improve the experience and make the process more efficient. Our Google Analytics installation is generating …
