Most people claiming Carer’s Allowance go online instead of asking for a form to be posted to them. That’s because we’ve made a digital service that really is simpler, clearer and faster than putting pen to paper. Over a third …
We want to make better use of social media to provide a more professional and consistent experience for our claimants. Later this Autumn we’ll be testing and learning by giving access to Facebook and YouTube to staff in 3 Jobcentre …
Back in December, Amy wrote on the GDS design notes blog about start pages within guides: Lots of users navigate to start pages for services through content on GOV.UK, which means start pages repeat information they may already have read …
Last week the new Carer's Allowance Digital Service took its ten-thousandth new claim. Feedback from service users continues to provide pointers on how we can improve the experience and make the process more efficient. Our Google Analytics installation is generating …
The public beta of the Carer’s Allowance service went live this week. The service helps people claim money for giving care to those who need it most. It’s been quite a journey, but I’m very proud of the service - …
I have been involved in the development of the new Carer's Allowance Digital Service since September 2012 right through from Discovery into Alpha and then Beta. I have in the past worked with many 'old' style DWP Projects where requirements …
Getting to this point has been both interesting and challenging. We began in May 2012 with initial investigations to find a DWP service that could be redeveloped using techniques true to the original Agile Manifesto. After lots of discussions, telephone calls …
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