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Enhancing our digital capability

Posted by: Kevin Cunnington, Posted on: 12 May 2014 - Categories: Carer's Allowance Digital Service, DWP Digital Capability Building, DWP Digital Strategy

There is no shortage of hype around digital transformation but never has the mantra: ‘innovate or die’ been more true. There are some who see technology and the internet as disruptive, forcing organisations to break with the past and re-engineer …

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Carers Allowance Phase 2 discovery begins

Posted by: Darren Holmes, Posted on: 13 March 2014 - Categories: Carer's Allowance Digital Service

We have started a 4-week Discovery exercise for Carers Allowance Phase 2.  A core team of experts from key areas will be locked together in a room in Preston exploring options for transforming the Carers Allowance service by addressing such …

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Improving. Continuously.

Posted by: Deidre Scott, Posted on: 6 February 2014 - Categories: Carer's Allowance Digital Service

Since we launched the new Carer's Allowance digital claim service last October, we’ve made 12 full releases. Each of these has included one or more major improvements to make the service easier and quicker to use. Not all improvements need a …

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10k and counting

Posted by: Leigh Mortimer, Posted on: 26 November 2013 - Categories: Carer's Allowance Digital Service

Carer's Allowance Digital Service takes its ten thousandth claim Last week the new Carer's Allowance Digital Service took its ten-thousandth new claim. Feedback from service users continues to provide pointers...

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Live and kicking

Posted by: Leigh Mortimer, Posted on: 18 October 2013 - Categories: Carer's Allowance Digital Service

Leigh Mortimer Product Manager Carer's Allowance The public beta of the Carer’s Allowance service went live this week. The service helps people claim money for giving care to those who...

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Hands on with the new Carer's Allowance digital service

Posted by: Kathryn Baxendale, Posted on: 16 October 2013 - Categories: Carer's Allowance Digital Service

Kathryn Baxendale - Carer's Allowance Unit I have been involved in the development of the new Carer's Allowance Digital Service since September 2012 right through from Discovery into Alpha and...

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100 second interview: Pete Desmond

Posted by: dxwsupport, Posted on: 9 July 2013 - Categories: Carer's Allowance Digital Service

Pete Desmond is a DWP Digital Service Manager. In this 100 second interview he talks about his role, the challenges DWP has faced and the opportunities that have emerged during the development of the Carer's Allowance digital claim service. http://www.youtube.com/watch?v=HCv2NWpWg_w

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Carer's Allowance - the journey so far

Posted by: dxwsupport, Posted on: 20 May 2013 - Categories: Carer's Allowance Digital Service

Getting to this point has been both interesting and challenging. We began in May 2012 with initial investigations to find a DWP service that could be redeveloped using techniques true to the original Agile Manifesto. After lots of discussions, telephone calls …

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About DWP Digital

We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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