Using social media to communicate with customers, whatever the weather!
The recent weather warnings over the Easter period reminded me of the ‘Beast from the East’ earlier in the year and how that impacted our services for our customers.
Social Media
How social media can help DWP deliver our 2020 vision
Posted by:
Paul Brogden, Posted on:
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Categories:
Business Transformation Group, Business Transformation Team, DWP Digital Capability Building, Social Media
I’m writing this blog on my phone - these days, that’s not unusual. Most people are familiar with how the internet and the development of smartphones have revolutionised how we live our lives and the way we work. And DWP …
#UserResearchWeek @DigitalDWP
Posted by:
Sophie Boyd, Posted on:
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Categories:
DWP Digital Capability Building, Social Media, User research
This week in DWP we've highlighted the work of user researchers with a series of tweets and links @DigitalDWP explaining how - and why - we put user needs first when developing digital services. We've shared top user research tips, talked …
Find Share Connect
Posted by:
Andrew Dennehy-Neil, Posted on:
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Categories:
Business Transformation Team, DWP Digital Capability Building, DWP Digital Strategy, Social Media
We want to make better use of social media to provide a more professional and consistent experience for our claimants. Later this Autumn we’ll be testing and learning by giving access to Facebook and YouTube to staff in 3 Jobcentre …