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A year of Shared Channels Experience: our path to truly user-centred services

Graphic that shows three cogs connecting, with the DWP Digital logo, the DWP logo and Shared Channels Experience each written on a cog

...whilst enabling secure self-service, straight-through processing and automation for our users. By improving remote identification across all channels, we can improve the user experience and improve security by reducing the...

Focusing on innovation is exciting for software developers

Ishmael at his laptop working from home

...services as we need them. For example, to set up a server for performance testing which can then be brought down when it’s no longer needed. Developing secure identity software...