Back in December, Amy wrote on the GDS design notes blog about start pages within guides: Lots of users navigate to start pages for services through content on GOV.UK, which means start pages repeat information they may already have read …
During my time at DWP - a tad shy of three decades - I’ve seen a fair amount of change. In that time I’ve seen huge transformations in the way DWP customers apply for benefits and the impact of how …
There is no shortage of hype around digital transformation but never has the mantra: ‘innovate or die’ been more true. There are some who see technology and the internet as disruptive, forcing organisations to break with the past and re-engineer …
On Wednesday (02/04/14) Adrian and I started the next part of our journey and joined the project at Carers Allowance in Preston. We arrived in time to join in the...
In January we completed an introductory training course in programming. The trainees - Ian Tidmarsh, Nathalie Harrold, Mike Morris, Adrian Stone, Donna Kirk and Paul Anderson (all from IT Project...
We're a small group of DWP's new trainee developers - we're getting 'hands-on' DWP as an organisation is working to develop its digital capability and we're a small group within...
Carer's Allowance Digital Service takes its ten thousandth claim Last week the new Carer's Allowance Digital Service took its ten-thousandth new claim. Feedback from service users continues to provide pointers...
Leigh Mortimer Product Manager Carer's Allowance The public beta of the Carer’s Allowance service went live this week. The service helps people claim money for giving care to those who...
Kathryn Baxendale - Carer's Allowance Unit I have been involved in the development of the new Carer's Allowance Digital Service since September 2012 right through from Discovery into Alpha and...
Getting to this point has been both interesting and challenging. We began in May 2012 with initial investigations to find a DWP service that could be redeveloped using techniques true to the original Agile Manifesto. After lots of discussions, telephone calls …
