My name is Simon and I’m the user researcher on the Digital Personal Independence Payment Claim. We’re developing the new service, researching and testing with users as we go. I’m writing this blog to try to reach as many people as I can …
I’m a senior developer in the Secure Communications team in DWP. When I started my career back in the 1980s, developers were often stuck in a room coding all day long, only interacting with other IT managers and developers. Communication …
My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …
Forty-seven years ago (1968) the Fulton Committee published its report on Civil Service reform. I would never have known this except that a colleague reading a blog I published, ‘Horseholding or Leapfrogging’, sent me the link. The report discussed six …
Our vision for DWP is to put user needs at the heart of our thinking, delivering the policy intent through digital services which we continuously improve.
I’m Nic Harrison, the Director of Enabling Digital Delivery, part of DWP’s Business Transformation Group. I’ve been with the department for a year, working with Kevin Cunnington to put in place the organisation and plans needed to deliver a once in …
In his recent blog, Andrew Dennehy-Neil talked about what digital means for us at DWP as we change the way we work to build digital services with user needs at their heart. DWP is a large and diverse organisation (of …
