Day one on location........
On Wednesday (02/04/14) Adrian and I started the next part of our journey and joined the project at Carers Allowance in Preston. We arrived in time to join in the daily morning stand up. This is a short meeting for …
Trainee Developers driving Digitalisation forward
In January we completed an introductory training course in programming. The trainees - Ian Tidmarsh, Nathalie Harrold, Mike Morris, Adrian Stone, Donna Kirk and Paul Anderson (all from IT Project Directory) - now have an understanding of the fundamentals and …
Carers Allowance Phase 2 discovery begins
We have started a 4-week Discovery exercise for Carers Allowance Phase 2. A core team of experts from key areas will be locked together in a room in Preston exploring options for transforming the Carers Allowance service by addressing such …
Improving. Continuously.
Since we launched the new Carer's Allowance digital claim service last October, we’ve made 12 full releases. Each of these has included one or more major improvements to make the service easier and quicker to use. Not all improvements need a …
Developing the future
DWP as an organisation is working to develop its digital capability and we're a small group within the department that's getting really hands-on to develop the skills and experience we'll need to make the next generation of DWP's digital services. …
10k and counting
Last week the new Carer's Allowance Digital Service took its ten-thousandth new claim. Feedback from service users continues to provide pointers on how we can improve the experience and make the process more efficient. Our Google Analytics installation is generating …
Live and kicking
The public beta of the Carer’s Allowance service went live this week. The service helps people claim money for giving care to those who need it most. It’s been quite a journey, but I’m very proud of the service - …
Hands on with the new Carer's Allowance digital service
I have been involved in the development of the new Carer's Allowance Digital Service since September 2012 right through from Discovery into Alpha and then Beta. I have in the past worked with many 'old' style DWP Projects where requirements …
100 second interview: Pete Desmond
Pete Desmond is a DWP Digital Service Manager. In this 100 second interview he talks about his role, the challenges DWP has faced and the opportunities that have emerged during the development of the Carer's Allowance digital claim service. http://www.youtube.com/watch?v=HCv2NWpWg_w
Digital strategy for DWP
Before Christmas we published our departmental Digital Strategy. In it, we set out how we’re going to deliver high-quality digital services that people will want to use, and how we’ll support our customers to use them. We’re starting with three …