When the Carer’s Allowance Digital Service (CADS) project went through discovery (long before I joined the team), they were asked to build and iterate a first class customer facing service but also begin the transformation of the Carer’s Allowance digital …
“I have a dream” a man once said. He went on to describe exactly what that dream was. His articulation was so successful that many of those listening heard a call to arms and understood that it was the start …
We want to make better use of social media to provide a more professional and consistent experience for our claimants. Later this Autumn we’ll be testing and learning by giving access to Facebook and YouTube to staff in 3 Jobcentre …
I LOVE innovation because of all those fantastic things that can really improve our lives. As a traveller, my smartphone brings me internet, email, calendar, photos and best of all face to face contact with my nearest and dearest. These …
Now that DWP has defined what business and digital transformation means for the department, we're fully focused on developing some of the things we need to make it happen. One of the important building blocks is a business design, made …
In my last blog I wrote about Business Transformation in DWP. We are leading a step change in the way that the whole of DWP operates. That means delivering the...
Back in December, Amy wrote on the GDS design notes blog about start pages within guides: Lots of users navigate to start pages for services through content on GOV.UK, which means start pages repeat information they may already have read …
At the recent Civil Service Live events we had lots of people coming to our stand wanting to find out more about the DWP Digital Academy and how we are building digital capability within DWP. In the spirit of “showing …
During my time at DWP - a tad shy of three decades - I’ve seen a fair amount of change. In that time I’ve seen huge transformations in the way DWP customers apply for benefits and the impact of how …
...the government offers digital services so good that people want to use them instead of using traditional paper forms or calling us on the phone. This means building and maintaining...
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