I’m Nic Harrison, the Director of Enabling Digital Delivery, part of DWP’s Business Transformation Group. I’ve been with the department for a year, working with Kevin Cunnington to put in place the organisation and plans needed to deliver a once in …
...empathy to create products that people love’: “Your job is to help your team ship the right product to your users. Your job is to figure out who your users...
Hello. My name is Mayank Prakash and I'm the Director General, Digital Technology at the Department for Work and Pensions. I started at DWP back in November, and so far it’s been a hugely exciting introduction to the world of …
...explaining benefit entitlement to writing clear and concise content that helps people use our digital services. Content Designers are as comfortable writing long-form as they are labelling individual form fields....
I’m Chris Beardsell and I’ve been working as a User Researcher in DWP for a bit under 1 year – but what brought me here? I’m constantly, endlessly, irritatingly curious about users. I want to know what makes them tick, …
I joined my first discovery project 4 weeks ago – as part of the HR Product Owner team. I work within a digital capability team, mainly on permanent recruitment for digital talent, understanding how we can attract and retain some …
The first DWP Digital Academy in Fulham opened for business on 24 February 2014. It was set up to help us increase our capacity and grow more of our own digital capability across DWP. This week we reached an important milestone as our 100th …
...shape design deliverables. Use business and technical understanding to align product and technology roadmaps. Understand our change lifecycle. Be able to use a wide range of tools and techniques to...
...Organisation Design – expose unavoidable trade-offs and assess the advantages and disadvantages of different designs. Organisation charting techniques - describing the relationships between different types of organisation units. Business Capability...
Most people claiming Carer’s Allowance go online instead of asking for a form to be posted to them. That’s because we’ve made a digital service that really is simpler, clearer and faster than putting pen to paper. Over a third …
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