Head of User Support Services, Sue Griffin reflects on our commitment to diversity, equity and inclusion and how we are creating inclusive communities.
I’m Nic Harrison, the Director of Enabling Digital Delivery, part of DWP’s Business Transformation Group. I’ve been with the department for a year, working with Kevin Cunnington to put in place the organisation and plans needed to deliver a once in …
At the start of a project in ‘Discovery’ your team’s job is to learn as much as possible about what your users need to do. Your goal is to understand the user needs for the service before you start to …
Hello. My name is Mayank Prakash and I'm the Director General, Digital Technology at the Department for Work and Pensions. I started at DWP back in November, and so far it’s been a hugely exciting introduction to the world of …
As part of our digital transformation we’re looking for people to work with us in new digital design roles. Our aim is to build DWP digital services for GOV.UK that are so good, people prefer to use them over the …
I’m Chris Beardsell and I’ve been working as a User Researcher in DWP for a bit under 1 year – but what brought me here? I’m constantly, endlessly, irritatingly curious about users. I want to know what makes them tick, …
I joined my first discovery project 4 weeks ago – as part of the HR Product Owner team. I work within a digital capability team, mainly on permanent recruitment for digital talent, understanding how we can attract and retain some …
The first DWP Digital Academy in Fulham opened for business on 24 February 2014. It was set up to help us increase our capacity and grow more of our own digital capability across DWP. This week we reached an important milestone as our 100th …
We had a lot of interest in our blog about building our Business Design skills at DWP. We’ve recognised that working towards a joined-up business design – a clear description of our future customer proposition and the way we’ll organise …
It has been about 6 months since we started to build the Business Design community at DWP. Some of our community are already finding that being able to operate in these roles is a great way to develop their career. When we set up …
Most people claiming Carer’s Allowance go online instead of asking for a form to be posted to them. That’s because we’ve made a digital service that really is simpler, clearer and faster than putting pen to paper. Over a third …
