Read about how we're shifting to a common shared approach to enable better data sharing, improved self-service and increased trust.
In January we completed an introductory training course in programming. The trainees - Ian Tidmarsh, Nathalie Harrold, Mike Morris, Adrian Stone, Donna Kirk and Paul Anderson (all from IT Project Directory) - now have an understanding of the fundamentals and …
We have started a 4-week Discovery exercise for Carers Allowance Phase 2. A core team of experts from key areas will be locked together in a room in Preston exploring options for transforming the Carers Allowance service by addressing such …
Since we launched the new Carer's Allowance digital claim service last October, we’ve made 12 full releases. Each of these has included one or more major improvements to make the service easier and quicker to use. Not all improvements need a …
DWP as an organisation is working to develop its digital capability and we're a small group within the department that's getting really hands-on to develop the skills and experience we'll need to make the next generation of DWP's digital services. …
Last week the new Carer's Allowance Digital Service took its ten-thousandth new claim. Feedback from service users continues to provide pointers on how we can improve the experience and make the process more efficient. Our Google Analytics installation is generating …
The public beta of the Carer’s Allowance service went live this week. The service helps people claim money for giving care to those who need it most. It’s been quite a journey, but I’m very proud of the service - …
I have been involved in the development of the new Carer's Allowance Digital Service since September 2012 right through from Discovery into Alpha and then Beta. I have in the past worked with many 'old' style DWP Projects where requirements …
Pete Desmond is a DWP Digital Service Manager. In this 100 second interview he talks about his role, the challenges DWP has faced and the opportunities that have emerged during the development of the Carer's Allowance digital claim service.
Before Christmas we published our departmental Digital Strategy. In it, we set out how we’re going to deliver high-quality digital services that people will want to use, and how we’ll support our customers to use them. We’re starting with three …
Getting to this point has been both interesting and challenging. We began in May 2012 with initial investigations to find a DWP service that could be redeveloped using techniques true to the original Agile Manifesto. After lots of discussions, telephone calls …
