I am one of six people who were recently selected for the first ever DWP Junior WebOps training program. The program was specifically created for DWP by external IT training provider QA Training with input from the DWP WebOps team. …
“Perfect”, “Can’t be improved”, “No further improvement needed” - reading through customer feedback for the Carers Allowance Digital Service it strikes me how many of our users think that there’s nothing more to do. We can pack up and go …
This week Digital DWP is sponsoring Leeds GovJam 2015. GovJam is a global event. It’s for anyone and everyone with an interest in public services and making them better. We think this event is a good fit for us. I …
On the Carer's Allowance Digital Service we've had two business Subject Matter Experts (SME) for the past 12 months, they have been Kathryn Baxendale and myself. Kathryn has been on the service since the very start of discovery working with …
...– solutions that respond to individual insights. User research won’t tell you what to do. You need to work towards solutions using what you’re learning as a guide. Insights aren’t...
Sommer and Sandra are graduates of the first cross-government Digital Academy. It was held in February this year, shortly before the Digital Academy celebrated its first birthday. Sandra works in the Legal Aid Agency; and Sommer within the NHS Health …
My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …
When we brought the Digital Academy together in February this year, we did some user centred design of the future Academy schedules. The Digital Academy is growing, and the ambition is to run 9 Academies at the same time over …
...I joined DWP we held a Digital Transformation Group conference in Sheffield, back in April last year. In the panel session I got asked “what does a great year look...
I’m Michelle Dyson, Director in the Business Transformation Group. I’m responsible for wide-ranging aspects of our transformation, including designing what the future DWP is going to look like and how we get there. Why do we have to transform? Because the …
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