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Our Digital Voices six months on: new challenges, new ways of working and finding a balance

Jude Robinson, Lesley Thompson and Joanne Huggins from the third cohort of Digital Voices

Three of our latest cohort of Digital Voices members talk about their experiences during COVID-19, which have included deployment to other areas of the business and balancing work with the demands of home schooling.

100% coverage, an increase in online users and award nominations for Tell Us Once

Tell Us Once information on the GOV.UK website

Voluntary service Tell Us Once has been nominated for multiple awards and recently achieved 100% population coverage across England, Scotland and Wales. Here, two of the team behind the service describe exactly how this innovative service works and what they're looking to achieve in the future.

How we made Pension Credit applications available online

Apply for Pension Credit website

Product Manager Lisa Payne explains how her team worked to make applications for Pension Credit available online during the COVID-19 pandemic, a service that could help to save time and assist some of our most vulnerable citizens.