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Completing our VME-R programme: replacing ageing infrastructure

A man is standing in a corridor with large computer servers on each side of him

Our VME-R programme involved replacing the infrastructure for 11 of our services and updating them with modern, secure platforms. Project lead Mark Bell talks about the project - the biggest of its kind in Europe - which was completed earlier this year.

Be aware of stress and the importance of your mental health

Carol Swift, headshot photograph

April is Stress Awareness Month. In this blogpost Mental Health First Aider, Carol tells us how to be more aware of our own stress and how to spot the signs of stress in our colleagues.

How content design helped us improve the Universal Credit user experience

Posted by: , Posted on: - Categories: Content Design, Content Designer, Universal Credit
Title of the blog displayed on a table alongside some pens

As part of Services Week 2021, content designer Claire Perry writes about how 'smart answers' have helped to improve the experience for claimants having money taken off their Universal Credit payments.