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A year of Shared Channels Experience: our path to truly user-centred services

Graphic that shows three cogs connecting, with the DWP Digital logo, the DWP logo and Shared Channels Experience each written on a cog

Director of Shared Channels Experience, Cheryl Stevens, looks back on the first year for her team and their ambitions to improve user experiences, create a detailed view of the user and improving security.

Sharing data to help with the Covid-19 vaccination programme

Posted by: , Posted on: - Categories: coronavirus, Data
A needle and vaccine are held by someone wearing a latex glove

Our Data as a Service team are proud of the work they've carried out to support the Covid-19 vaccination programme. In this latest blog post, Nicky Tarry details the work that was done to identify those eligible and secure the data in collaboration with NHS colleagues.

How setbacks have helped us improve our services

A laptop displays the New Style ESA guidance website

Learning from your mistakes can be just as important as celebrating your successes. In our latest blogpost, senior software engineer Ryan Thompson reflects on a recent experience that has ultimately helped to improve an important service.

Taking the Child Maintenance Services online: our digital journey

Lesley Thompson, senior business analyst at DWP Digital, presenting at Product People North

Applying for Child Maintenance Services online has now been available for over a year. In our latest blog post, senior business analyst Lesley Thompson looks back at the work that took place to get the service up and running during lockdown.

Completing our VME-R programme: replacing ageing infrastructure

A man is standing in a corridor with large computer servers on each side of him

Our VME-R programme involved replacing the infrastructure for 11 of our services and updating them with modern, secure platforms. Project lead Mark Bell talks about the project - the biggest of its kind in Europe - which was completed earlier this year.