I’m Ben Holliday, I lead the user centred design team at DWP Digital. Over the last three years we’ve been hiring designers to help us deliver user centred products and services.
I'm Lorraine Hennessy, part of the team working to transform the way we work across the Strategy, Policy and Analysis Group (SPAG) at the Department for Work and Pensions (DWP). We’ve just finished a great three-day design sprint with BTG …
When the invite to Leeds GovJam landed in my inbox, I was intrigued but unsure what to expect. A quick google search was it all it took to realise GovJam was definitely worthwhile - a global event which brings together …
As we’ve said at our recent transformation events, business transformation is about having a vision and making sure everyone is working towards it. Transforming government is no different. At DWP we have continued to deliver our major welfare reform agenda, but …
My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …
Today I presented our 2020 vision at the last of the Spring 2015 Sprint DWP events in Leeds Civic Hall. In the presentation I covered the "perfect storm" of pressures and opportunities for the department, and the need for a …
I’m Michelle Dyson, Director in the Business Transformation Group. I’m responsible for wide-ranging aspects of our transformation, including designing what the future DWP is going to look like and how we get there. Why do we have to transform? Because the …
Our vision for DWP is to put user needs at the heart of our thinking, delivering the policy intent through digital services which we continuously improve.
We had a lot of interest in our blog about building our Business Design skills at DWP. We’ve recognised that working towards a joined-up business design – a clear description of our future customer proposition and the way we’ll organise …
It has been about 6 months since we started to build the Business Design community at DWP. Some of our community are already finding that being able to operate in these roles is a great way to develop their career. When we set up …
