Posts about how the Department of Work and Pensions is building digital and enhancing the digital skills of its staff.
Often the people who need to use government services the most are those who find it the hardest to do so. They don’t want to interact with us - they have to. I’m a Content Designer with the team building …
I’m a senior developer in the Secure Communications team in DWP. When I started my career back in the 1980s, developers were often stuck in a room coding all day long, only interacting with other IT managers and developers. Communication …
I’m halfway through a 12-week Junior WebOps training program in DWP. It covers topics and skills that are essential to creating and maintaining user-centred digital services at DWP. I’ve completed another block and gained another huge stack of knowledge. It’s …
Last week I was lucky enough to attend Leeds GovJam - part of the Global GovJam taking place in over 30 cities around the world. It brought together people interested in service design from across the public sector. It was …
I am one of six people who were recently selected for the first ever DWP Junior WebOps training program. The program was specifically created for DWP by external IT training provider QA Training with input from the DWP WebOps team. …
...– solutions that respond to individual insights. User research won’t tell you what to do. You need to work towards solutions using what you’re learning as a guide. Insights aren’t...
Sommer and Sandra are graduates of the first cross-government Digital Academy. It was held in February this year, shortly before the Digital Academy celebrated its first birthday. Sandra works in the Legal Aid Agency; and Sommer within the NHS Health …
My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …
When we brought the Digital Academy together in February this year, we did some user centred design of the future Academy schedules. The Digital Academy is growing, and the ambition is to run 9 Academies at the same time over …
Happy 1st Birthday, Digital Academy! It’s been a year since we opened the doors of the first Digital Academy in Fulham Jobcentre. Back then, we ran an 8-week course, turning out the first cohort of 12 graduates who then went …
