How understanding problems helps us to help users
I was recently asked to talk at the annual Visiting Service Stakeholder Conference about the research I’d done as part of the Discovery stage for the Visiting Service Digital Project.
I was recently asked to talk at the annual Visiting Service Stakeholder Conference about the research I’d done as part of the Discovery stage for the Visiting Service Digital Project.
I’m James Rogers, a policy professional in the Work and Health Unit, which is jointly sponsored by the Department for Work and Pensions and Department of Health.
Hi, I’m Bryan Sharp, Delivery Manager for DWP Digital’s Tax Credit Debt – Employer Payments Allocation service.
I’m Kate Bruckshaw and I’m part of the new Policy Exploration team in DWP’s Strategy Directorate.
I’m Kate, a delivery manager in DWP. Agile changed my working life immeasurably when I enrolled on DWP’s Digital Academy just under three years ago. I was a civil servant for seven years before attending the Academy and working on …
Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …
I’m Deborah Jamieson, Head of External Relations in the DWP Work and Health Unit. We work across government and other sectors to improve health and employment outcomes for working age people.
I’m Melanie Johnson, Product Owner for Carer’s Allowance Digital Service. And I’m Jo Clarkson, Delivery Manger also for Carer’s Allowance Digital Service.
I’m Linda Newton and I’m a Delivery Support Manager for Universal Credit Live Service. At DWP Digital we’re passionate about encouraging the next generation into technology careers.
I’m Kathryn Baxendale and I’m part of the Carer’s Allowance digital service team. Carer’s Allowance was the first of DWP’s digital services to go live back in October 2013, and makes it easier for carers to apply for help at …