When I joined DWP as a Service Manager just under a year ago, the first thing I got tasked with was ‘digitalising the Department’s forms’. Which sounds like an easy job, yes? Except not really, and for several different reasons! …
We’ve been transforming the current paper-based Budgeting Loan Application process. It currently takes, on average, 22 days to apply and receive the payment. In designing the new service, we’ve challenged ourselves about the questions we need to ask our users. …
...more in Ana’s blog post Helping people with court fees. To finish the day we had a guest speaker, Adrian McEwen, co-founder of DoESLiverpool, a community of makers, entrepreneurs and...
About a year ago DWP established a set of Guiding Principles to drive our business transformation. More recently, we shared our vision of how DWP will operate in 2020. We are now working through the details and putting some of …
We’re boosting our digital capability in our Cyber Intelligence Response Centre (D-CIRC), to ensure we have intelligence-led cyber security for our online services to operate effectively and safely. We’re working with Government and private sector partners to build and mature …
...explaining benefit entitlement to writing clear and concise content that helps people use our digital services. Content Designers are as comfortable writing long-form as they are labelling individual form fields....
