When I joined DWP as a Service Manager just under a year ago, the first thing I got tasked with was ‘digitalising the Department’s forms’. Which sounds like an easy job, yes? Except not really, and for several different reasons! …
We’ve been transforming the current paper-based Budgeting Loan Application process. It currently takes, on average, 22 days to apply and receive the payment. In designing the new service, we’ve challenged ourselves about the questions we need to ask our users. …
The Cross Government Design meeting took place recently, with more than 60 people gathering at Digital DWP. This was the 9th gathering of designers from across government, along with designers from the Government Digital Service (GDS). It was also the …
About a year ago DWP established a set of Guiding Principles to drive our business transformation. More recently, we shared our vision of how DWP will operate in 2020. We are now working through the details and putting some of …
We’re boosting our digital capability in our Cyber Intelligence Response Centre (D-CIRC), to ensure we have intelligence-led cyber security for our online services to operate effectively and safely. We’re working with Government and private sector partners to build and mature …
As part of our digital transformation we’re looking for people to work with us in new digital design roles. Our aim is to build DWP digital services for GOV.UK that are so good, people prefer to use them over the …
