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How making our user journey longer made things better for users

Posted by: , Posted on: - Categories: Product Owner, Service Design, Universal Credit
Map of user journey on whiteboard

Product owner Karen Gibson talks about how her team simplified the interview process for work coaches by creating a new process featuring a ten-minute evidence gather which replaces a 60-minute interview.

Made in Sheffield: how we built the DWP Authenticate digital service

Screen shot of the Authenticate signing in window asking the user for their email address and password

Jenny Murray and Ian Thomson tell us how their team built the DWP Authenticate service to help third parties safely and securely sign into an internal DWP system so they can carry out their work.

Developing women in their careers

Sue and Debbie during one of the event sessions standing at the front with post it notes

DWP Digital relaunched its Women in Digital group last week. The agenda covered women's health issues, International Women's Day, our Digital Voices programme and the challenges of attracting women to work in digital roles. In this blog-post 2 of our attendees, Andrea and Lisa, reflect on the event.

My 25 years of solving problems and putting users first

Alyson Atkinson, DWP Digital

Product owner Alyson Atkinson has spent 25 years as a civil servant. She talks about the roles and experiences she's had, the focus on users and why she's still up for the digital challenge.