Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …
I’m writing this blog on my phone - these days, that’s not unusual. Most people are familiar with how the internet and the development of smartphones have revolutionised how we live our lives and the way we work. And DWP …
As we’ve said at our recent transformation events, business transformation is about having a vision and making sure everyone is working towards it. Transforming government is no different. At DWP we have continued to deliver our major welfare reform agenda, but …
In DWP we regularly ask our customers about their experience of dealing with us and whether they are satisfied with the service they received. This feedback is one way we can identify whether the services we offer can be improved. However, simply …
My name is Simon and I’m the user researcher on the Personal Independence Payment (PIP) Digital project. It’s my job to make sure the team is fully aware and appreciative of who our users are. As Leisa Reichelt wrote recently: “You …
...pass on this story, and recognise the vision is evolving. Several people have asked us to share the full presentation, so alongside our internal communications, here is what I presented...
I’m Michelle Dyson, Director in the Business Transformation Group. I’m responsible for wide-ranging aspects of our transformation, including designing what the future DWP is going to look like and how we get there. Why do we have to transform? Because the …
Forty-seven years ago (1968) the Fulton Committee published its report on Civil Service reform. I would never have known this except that a colleague reading a blog I published, ‘Horseholding or Leapfrogging’, sent me the link. The report discussed six …
The other week, Nic Harrison talked about “fixin' to get ready” with the momentous task of transforming DWP. So what does getting ready mean? For me, it means two things: Stopping all the horseholding we do Learning how to leapfrog. …
...these throughout our design, so that they become part of the fabric of how we do things at DWP: Secure self-service wherever possible – our ability to create simple, secure...
