Posts about how the Department of Work and Pensions is building digital and enhancing the digital skills of its staff.
Ben Holliday recently posted a Digital Academy blog called ‘Understanding the problem’. It’s an introduction to understanding the problem when you’re working with a team on a service in discovery. As well as developing a research plan to get started, …
I’m Fiona Speirs, the Head of User Research in DWP. My aim is to embed the need to design all our digital services around our users. To do this, I’m building a User Research team in DWP. The User Research …
I’m Ryan Mallinson and I’ve been part of the DWP Digital Academy team for 18 months. I joined the team shortly before we welcomed the first Digital Academy in Leeds. The aim of the Digital Academy is to grow digital …
I’m Nic Harrison, the Director of Enabling Digital Delivery, part of DWP’s Business Transformation Group. I’ve been with the department for a year, working with Kevin Cunnington to put in place the organisation and plans needed to deliver a once in …
...we focus less on products and more on services that create a consistent user experience when people interact with DWP throughout their lives. What we mean by ‘user experience’ and...
I joined my first discovery project 4 weeks ago – as part of the HR Product Owner team. I work within a digital capability team, mainly on permanent recruitment for digital talent, understanding how we can attract and retain some …
...things. But DWP can offer a compelling environment for those who can rise to the challenge. Ultimately we’re looking for designers of great user experiences (which put people at the...
It has been about 6 months since we started to build the Business Design community at DWP. Some of our community are already finding that being able to operate in these roles is a great way to develop their career. When we set up …
“I have a dream” a man once said. He went on to describe exactly what that dream was. His articulation was so successful that many of those listening heard a call to arms and understood that it was the start …
We want to make better use of social media to provide a more professional and consistent experience for our claimants. Later this Autumn we’ll be testing and learning by giving access to Facebook and YouTube to staff in 3 Jobcentre …
