Posts about how the Department of Work and Pensions is building digital and enhancing the digital skills of its staff.
Ben Holliday recently posted a Digital Academy blog called ‘Understanding the problem’. It’s an introduction to understanding the problem when you’re working with a team on a service in discovery. As well as developing a research plan to get started, …
I’m Fiona Speirs, the Head of User Research in DWP. My aim is to embed the need to design all our digital services around our users. To do this, I’m building a User Research team in DWP. The User Research …
I’m Ryan Mallinson and I’ve been part of the DWP Digital Academy team for 18 months. I joined the team shortly before we welcomed the first Digital Academy in Leeds. The aim of the Digital Academy is to grow digital …
I’m Nic Harrison, the Director of Enabling Digital Delivery, part of DWP’s Business Transformation Group. I’ve been with the department for a year, working with Kevin Cunnington to put in place the organisation and plans needed to deliver a once in …
As part of our digital transformation we’re looking for people to work with us in new digital design roles. Our aim is to build DWP digital services for GOV.UK that are so good, people prefer to use them over the …
I joined my first discovery project 4 weeks ago – as part of the HR Product Owner team. I work within a digital capability team, mainly on permanent recruitment for digital talent, understanding how we can attract and retain some …
We had a lot of interest in our blog about building our Business Design skills at DWP. We’ve recognised that working towards a joined-up business design – a clear description of our future customer proposition and the way we’ll organise …
It has been about 6 months since we started to build the Business Design community at DWP. Some of our community are already finding that being able to operate in these roles is a great way to develop their career. When we set up …
“I have a dream” a man once said. He went on to describe exactly what that dream was. His articulation was so successful that many of those listening heard a call to arms and understood that it was the start …
We want to make better use of social media to provide a more professional and consistent experience for our claimants. Later this Autumn we’ll be testing and learning by giving access to Facebook and YouTube to staff in 3 Jobcentre …
