Content designers Jo and Angela have changed the way we create GOV.UK guidance, helping 5.7m people have a better end-to-end experience of Universal Credit.
We sat down with DWP Digital's Sarah Bradley and the Opencast team to discover the ways employers can support their disabled employees.
As part of Services Week 2021, content designer Claire Perry writes about how 'smart answers' have helped to improve the experience for claimants having money taken off their Universal Credit payments.
Most businesses can predict the amount of traffic that they’ll get to their online services. When COVID-19 hit we were faced with an unprecedented demand for Universal Credit. Find out how we handled the unexpected.
With staff working from home and a rise in requests to use our services due to the coronavirus pandemic, our team had to work fast to find remote working solutions. Here, product manager Joanne Delap explains some of the ways we responded, and how they're impacting our ways of working as we move forward.
Confirm Your Identity is a new service that allows Universal Credit applicants to verify their identity online. Senior Product Owner Alison Phelan talks about accelerating the project and the collaboration with other government departments in our latest blog post.
Lead content designer John Turnbull explains how content for the Universal Credit digital service is created and managed.
