How content design helped us improve the Universal Credit user experience

Posted by: , Posted on: - Categories: Content Design, Content Designer, Universal Credit
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As part of Services Week 2021, content designer Claire Perry writes about how 'smart answers' have helped to improve the experience for claimants having money taken off their Universal Credit payments.

5 tips on running virtual events

Shows tech set up for a virtual event with screens and a tripod

Running large-scale virtual events can be challenging, in a new climate where people are working from home it’s vital that our colleagues know what our priorities are and how we are going to work together to deliver them. Read Andrea's top tips on how to do it successfully.

5 things we learned in the first 6 months of New Style ESA going online

A laptop displays the New Style ESA guidance website

New Style Employment and Support Allowance is a benefit for people who are unable to work due to a health condition. In our latest blogpost, product manager Lindsey Broderick talks about what they've learnt in the first 6 months of the new service which allows citizens to apply online.