How we do user research when we can’t speak to real users

Sometimes it's not possible to speak to users directly when carrying out user research. Find out how researching with proxy users helps provide valuable insight.
Sometimes it's not possible to speak to users directly when carrying out user research. Find out how researching with proxy users helps provide valuable insight.
SRE is about applying software engineering principles to the new services we are creating to prioritise reliability, in this blog-post Craig explains how we're using DevOps and continuous delivery practices to apply those principles to our heritage services.
Business analyst Tracey is a natural introvert but loves the power of communities and networking. Read her blog-post to find out how she's embracing inclusion and is now hosting events.
DWP Digital data scientist Aleks Bobrowska explains how an idea for a digital service generated at last year's DataJam event has developed into the Skills Recommendation Engine prototype.
It was National Coding Week 16-22 September - find out how our Fey created Codepossible and CodeandStuff.
DataJam West Midlands takes place in Birmingham on 11 & 12 September. DWP's Paul Lewis explains what it's all about and how to get involved.
"I always missed designing 'for the people’", read more about why Mikey decided to return to DWP Digital.
User researchers and business analysts play important roles in an agile team. Working closely together benefits the users.
The Digital Channels team is responsible for some of DWP’s most exciting digital products and services. And they’re currently recruiting! Read on to find out more about what it’s like to be part of the team.
We’re continually collaborating with our DevOps and SRE knowledge to solve problems and improve the network for the benefit of the department and our users. In this blog-post find out how.