Services in beta: show the thing

At a recent Sprint DWP event for colleagues in the Business Transformation Group (BTG) our breakout sessions were dedicated to showing the thing. We showed four of our digital services that are in beta. The Secure Communications service authenticates third …

We need to talk about...designing difficult conversations in services

A screen from the PIP prototype showing how tick boxes help users describe their individual condition

As the Content Designer and User Researcher working on the Personal Independence Payment (PIP) service - a benefit for people affected by a disability or long-term condition - we discovered early on that users want to tell their own story. …