10k and counting

Last week the new Carer's Allowance Digital Service took its ten-thousandth new claim. Feedback from service users continues to provide pointers on how we can improve the experience and make the process more efficient. Our Google Analytics installation is generating …

Digital strategy for DWP

Before Christmas we published our departmental Digital Strategy. In it, we set out how we’re going to deliver high-quality digital services that people will want to use, and how we’ll support our customers to use them. We’re starting with  three …