DWP Digital

Our Digital Voices six months on: new challenges, new ways of working and finding a balance

Joanne Huggins, user support service, DWP Digital, Lesley Thompson, senior business analyst, DWP Digital and Jude Robinson, lead product owner, DWP Digital, 3 August 2020 - coronavirus, Digital Voices

Three of our latest cohort of Digital Voices members talk about their experiences during COVID-19, which have included deployment to other areas of the business and balancing work with the demands of home schooling.

Our experience so far working in DWP Digital’s user research community

Jane Webb, user researcher, DWP Digital and Sian Beavers, user researcher, DWP Digital, 30 July 2020 - Digital DWP jobs, user research

Two recent recruits to the DWP Digital user research community talk about their reasons for joining the department, and their experiences so far.

Designing to improve a live pension service

Anna Khoury, user researcher, DWP Digital and Jane McFadyen, content designer, BPDTS Ltd, 17 July 2020 - Content Design, Content Designer, User research

How user research and content design worked to improve the live pension service Check your State Pension

100% coverage, an increase in online users and award nominations for Tell Us Once

Michael Deeble, Senior Delivery Manager, DWP Digital and Richard Nurse, Service Excellence - Planning & Delivery, DWP Digital, 17 July 2020 - Bereavement Service, Tell Us Once

Voluntary service Tell Us Once has been nominated for multiple awards and recently achieved 100% population coverage across England, Scotland and Wales. Here, two of the team behind the service describe exactly how this innovative service works and what they're looking to achieve in the future.

How we made Pension Credit applications available online

Lisa Payne, product manager, DWP Digital, 7 July 2020 - Collaboration, coronavirus, Design, Pensions Credit, working from home

Product Manager Lisa Payne explains how her team worked to make applications for Pension Credit available online during the COVID-19 pandemic, a service that could help to save time and assist some of our most vulnerable citizens.

Digital with Pride

Rachel Poole, DWP Digital, Digital Engagement team and Oliver Walsh - Digital Engagement team, DWP Digital, 30 June 2020 - Diversity, DWP Digital, DWPride, LGBT*

Being inclusive is a really big part of any network, so celebrating Pride month this year has been a challenge. Read some of the ways Oliver and Rachel took part in online events to enable our LGBT+ networks to come together.

How our silent ‘API army’ has helped DWP’s COVID-19 response

Jacqui Leggetter, Integration Lead, DWP Digital, 29 June 2020 - APIs, application programming interfaces, coronavirus, reuse

DWP Digital's Head of Integration, Jacqui Leggetter explains how DWP has used APIs to support citizens and colleagues during the COVID-19 pandemic.

How I'm enjoying a genuine work-life balance

Angela Thompson - senior portfolio manager, DWP Digital, 25 June 2020 - Digital Voices, Women in Digital, Work-life balance

Find out how Angela found a better work-life balance when she moved her career to DWP Digital.

Learning to believe in myself

Sara Maddison - Portfolio & Delivery Assurance, DWP Digital, 9 June 2020 - Digital Voices, Diversity, Women in Digital, Work-life balance

Having someone who believed in her put Sara on the right trajectory for building her career.
Find out how she's now inspiring others.

5 things we’ve learnt from launching a new service during lockdown

Rita Holdsworth, Product Manager, 5 June 2020 - coronavirus, JSA

The New Style JSA digital service was launched in March, just before lockdown. Find out how the new service processed more than 200,000 claims in 8 weeks and the 5 lessons the team learned.

Blog DWP Digital