Two recent recruits to the DWP Digital user research community talk about their reasons for joining the department, and their experiences so far.
How user research and content design worked to improve the live pension service Check your State Pension
Voluntary service Tell Us Once has been nominated for multiple awards and recently achieved 100% population coverage across England, Scotland and Wales. Here, two of the team behind the service describe exactly how this innovative service works and what they're looking to achieve in the future.
Product Manager Lisa Payne explains how her team worked to make applications for Pension Credit available online during the COVID-19 pandemic, a service that could help to save time and assist some of our most vulnerable citizens.
Being inclusive is a really big part of any network, so celebrating Pride month this year has been a challenge. Read some of the ways Oliver and Rachel took part in online events to enable our LGBT+ networks to come together.
DWP Digital's Head of Integration, Jacqui Leggetter explains how DWP has used APIs to support citizens and colleagues during the COVID-19 pandemic.
Find out how Angela found a better work-life balance when she moved her career to DWP Digital.
Having someone who believed in her put Sara on the right trajectory for building her career. Find out how she's now inspiring others.
The New Style JSA digital service was launched in March, just before lockdown. Find out how the new service processed more than 200,000 claims in 8 weeks and the 5 lessons the team learned.
Find out how Emma really challenged herself when she played a key role in the delivery of DWP's new TechNow Service Portal.
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