Director of Enabling Digital Delivery
DWP is in the middle of a large programme of welfare reform. Those of us involved in that transformation quite rightly focus a lot of attention on building customer-facing digital services designed with user needs in mind. Services like Apply …
My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …
I’m Nic Harrison, the Director of Enabling Digital Delivery, part of DWP’s Business Transformation Group. I’ve been with the department for a year, working with Kevin Cunnington to put in place the organisation and plans needed to deliver a once in …
