Developing digital services for users
![Insight from user research undertaken by the Apply for a Budgeting Loan service team](https://dwpdigital.blog.gov.uk/wp-content/uploads/sites/197/2016/11/Insight-1024x683.jpeg)
Hi, I'm Michala Hare, product owner for the Apply for a Budgeting Loan service. We launched the private beta of the service on 1 February 2016. Discovery and alpha had taught us to keep the transaction simple, quick and accessible …