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New Style Employment and Support Allowance

How setbacks have helped us improve our services

Posted by: , Posted on: - Categories: Learning & Development, New Style Employment and Support Allowance
A laptop displays the New Style ESA guidance website

Learning from your mistakes can be just as important as celebrating your successes. In our latest blogpost, senior software engineer Ryan Thompson reflects on a recent experience that has ultimately helped to improve an important service.

5 things we learned in the first 6 months of New Style ESA going online

Posted by: , Posted on: - Categories: coronavirus, New Style Employment and Support Allowance
A laptop displays the New Style ESA guidance website

New Style Employment and Support Allowance is a benefit for people who are unable to work due to a health condition. In our latest blogpost, product manager Lindsey Broderick talks about what they've learnt in the first 6 months of the new service which allows citizens to apply online.

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About DWP Digital

We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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