Back in December, Amy wrote on the GDS design notes blog about start pages within guides: Lots of users navigate to start pages for services through content on GOV.UK, which means start pages repeat information they may already have read …
At the recent Civil Service Live events we had lots of people coming to our stand wanting to find out more about the DWP Digital Academy and how we are building digital capability within DWP. In the spirit of “showing …
During my time at DWP - a tad shy of three decades - I’ve seen a fair amount of change. In that time I’ve seen huge transformations in the way DWP customers apply for benefits and the impact of how …
...the government offers digital services so good that people want to use them instead of using traditional paper forms or calling us on the phone. This means building and maintaining...
I’m sitting in a near pitch black room with only the glare of two monitors and a window into the adjacent room. In it sits a Government Digital Service (GDS) researcher and a member of the public. As I watch …
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