Meet some of the team who have been re-deployed to help process the unprecedented amount of new Universal Credit claims. Find out how they are getting on as they work from home in our new virtual service centre.
We're thinking about design and trending innovations as we transform our payment services. We're recruiting into our teams, could you be part of it?
Hi, I’m Jon Osborn, head of business analysis in DWP. I recently co-ran a breakout session for DWP Digital’s leadership community looking at how we are building a digital delivery culture in DWP.
DWP is in the middle of a large programme of welfare reform. Those of us involved in that transformation quite rightly focus a lot of attention on building customer-facing digital services designed with user needs in mind. Services like Apply …
My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …
