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Pensions Credit

How we made Pension Credit applications available online

Lisa Payne, product manager, DWP Digital, 7 July 2020 - Collaboration, coronavirus, Design, Pensions Credit, working from home

Product Manager Lisa Payne explains how her team worked to make applications for Pension Credit available online during the COVID-19 pandemic, a service that could help to save time and assist some of our most vulnerable citizens.

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We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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