Operations

Collaborating with Operations on new services

Posted by: Maxine Paintain and Alan Helps, Posted on: 5 April 2016 - Categories: Digital Service, DWP Digital

The Apply for a Budgeting Loan service is now six weeks into private beta. Users can apply for a budgeting loan using internet access devices in a Jobcentre Plus office in Chesterfield. Internet access devices allow users to access the …

80% performance improvement in 80 days

Posted by: Mayank Prakash, Posted on: 13 July 2015 - Categories: Digital Technology

DWP Technology is delivering new digital technology to meet user needs – as shown by the Carer’s Allowance Digital Service which now has 90% user satisfaction. Like all businesses, we also need to keep an eye on performance of our …