I’m Nic Harrison, the Director of Enabling Digital Delivery, part of DWP’s Business Transformation Group. I’ve been with the department for a year, working with Kevin Cunnington to put in place the organisation and plans needed to deliver a once in …
...empathy to create products that people love’: “Your job is to help your team ship the right product to your users. Your job is to figure out who your users...
...explaining benefit entitlement to writing clear and concise content that helps people use our digital services. Content Designers are as comfortable writing long-form as they are labelling individual form fields....