Most people claiming Carer’s Allowance go online instead of asking for a form to be posted to them. That’s because we’ve made a digital service that really is simpler, clearer and faster than putting pen to paper. Over a third …
When the Carer’s Allowance Digital Service (CADS) project went through discovery (long before I joined the team), they were asked to build and iterate a first class customer facing service but also begin the transformation of the Carer’s Allowance digital …
“I have a dream” a man once said. He went on to describe exactly what that dream was. His articulation was so successful that many of those listening heard a call to arms and understood that it was the start …
We want to make better use of social media to provide a more professional and consistent experience for our claimants. Later this Autumn we’ll be testing and learning by giving access to Facebook and YouTube to staff in 3 Jobcentre …
I LOVE innovation because of all those fantastic things that can really improve our lives. As a traveller, my smartphone brings me internet, email, calendar, photos and best of all face to face contact with my nearest and dearest. These …
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