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Dave Hardy, product owner, DWP Digital

How model office testing is helping our bereavement service

Posted by: and , Posted on: - Categories: Bereavement Service, Delivery Manager, DWP Digital, Model Office testing
A DWP colleague using the Capture information about a death service, looks at a computer screen

Annika Vaid, DWP Digital delivery manager, talks about improving services within Bereavement Services. Find out how her team used a model office to test the Capture information about a death digital service.

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We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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