Seven tips for transforming service journeys
Gavin Elliott, Design Lead of the Shared Channels Experience Directorate at DWP Digital talks about the journey we've been on to transform service journeys for our users.
Gavin Elliott, Design Lead of the Shared Channels Experience Directorate at DWP Digital talks about the journey we've been on to transform service journeys for our users.
Gavin Elliot, head of interaction design at DWP Digital reveals what's going on around our Digital hubs this week to mark Services Week - five days of activities putting the spotlight on service design.
Hi, I'm Gavin Elliott, Head of Interaction Design at DWP Digital. Today is World Mental Health Day. It gives people an opportunity to talk about the work they're doing on mental health issues. It also provides time to discuss making …
Hi, I'm Gavin Elliott, Head of Interaction Design at DWP Digital. I’m organising Newcastle's first Geek Mental Help Week event.
We are Digital With Purpose. That’s digital with people, passion and progress at our heart.
We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).
Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.