Anna Khoury, user researcher, DWP Digital

User Researcher, DWP Digital

Designing to improve a live pension service

Anna Khoury, user researcher, DWP Digital and Jane McFadyen, content designer, BPDTS Ltd, 17 July 2020 - Content Design, Content Designer, User research

How user research and content design worked to improve the live pension service Check your State Pension

How user research is shaping the Pensions Tracing Service

Anna Khoury, user researcher, DWP Digital, 14 August 2015 - DWP Digital Capability Building, User research

In the UK an estimated 5 million workplace and personal pensions are missing or unclaimed – these are worth around £3 billion. The Pension Tracing Service (PTS) provides people with the information they need so they can get in touch …

About DWP Digital

We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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