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Chloe Westerman

Why inclusion matters in our communities of practice

Posted by: , , , and , Posted on: - Categories: communities of practice
Marie Cheung, DWP Digital

A community of practice means having the right people working collaboratively in multi-disciplinary teams with access to the right support network. Working in this way means it’s easier to share knowledge and build capability. Communities lead to a more cohesive, …

What we’ve learned as user researchers in DWP

Posted by: and , Posted on: - Categories: Business Transformation, Check your State Pension, DWP Digital Capability Building, User research
Chloe and Jo at the kanban in DWP's Leeds transformation hub

Chloe Westerman and Jo O’Keefe both recently graduated from the Department for Work and Pensions' (DWP) intensive digital training programme, the DWP Digital Academy. They now work as user researchers on some of DWP's digital projects, such as Check Your State …

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About DWP Digital

We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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