Seven tips for transforming service journeys
Gavin Elliott, Design Lead of the Shared Channels Experience Directorate at DWP Digital talks about the journey we've been on to transform service journeys for our users.
Gavin Elliott, Design Lead of the Shared Channels Experience Directorate at DWP Digital talks about the journey we've been on to transform service journeys for our users.
On the eve of a series of conferences for DWP Digital colleagues, Interim Chief Digital and Information Officer Simon McKinnon explains how he wants to increase the pace and scale of our transformation.